Tuesday, November 30, 2010

IRCTC - Settlement Requested

How to get refund from IRCTC for failed transaction?


IRCTC (Indian Railway Catering and Tourism Corporation Limited) is a Government of India Enterprise that offers online booking of rail tickets in India. Everyday hundreds of thousands of people book their tickets using internet via IRCTC. IRCTC offers a variety of payment methods for online ticket reservation.

I have booked many tickets using IRCTC in the past. But last week i booked bulk tickets for my friends for a goa trip. I used my Karur Vysya Bank Debit card for payment. IRCTC offers a number of payment gateways powered by CITI bank, HDFC bank, Axis Bank etc.

Amount Debited from account and Ticket not booked, what happened? Can i get a refund.

Online payment is a complex process that involves a number of stages. Your ticket will be booked successfully if only all the stages are completed. If a stage fails in the process your ticket will not be booked. For example if you give wrong CCV number / expiration date your payment via Credit card / debit card will not complete. In that case a Settlement Failed entry will be posted in Refund Status of Failed Transaction in My Transactions section of your IRCTC account. This part will have S.nO, Transaction ID, Pay Status (settlement failed/settlement requested), Reservation status, Total Amount and Bank.

If settlement Failed is shown you can ignore it as no amount is debited from your account. In case amount is debited from your account and no ticket is booked a 'settlement requested' status will be shown. In that case IRCTC will refund your amount in few days.

What to do? Whom to contact to get the refund? Should i contact IRCTC or my Bank?

Don't worry. Your amount will be refunded automatically to your bank account in 4-5 working days. Check your account statement in 4-5 days.

I got an email indicating that my payment was refunded. The following is the email i got from IRCTC

The refund of Rs. for the transaction tried by you under reference no.xxxxxxxx which has failed and later found that the payment has been debited to your credit card account has been credited to your card account at 30-Nov-2010 .
We suggest you to please retry the transaction, if not booked already. The booked tickets history can be checked to view the list of all tickets booked by you.
Warm regards,

So don't panic if amount is debited and no ticket is booked in IRCTC website.

45 comments:

greatsivaa said...

Very very useful information

Dr.Rama Krishna said...

great help.ur a life saviour

Jayant Kumar said...

Nice information...thanks :)

Gaganlok said...

Thanks, you made my day...Cheers..!

Anonymous said...

really helped ... thanks!

Anonymous said...

thanks a lot!it was a relief to know that the amt will be refunded!!phew..

Dinesh Kumar Panda said...

Thanks for the information.....
i had the same problem and thought that my money is wasted....
waiting for the refund........

vikalp said...

thank u so much..this information gives me satisfaction..

Anonymous said...

Thanks for the info. Helped a lot!

P.Sahu said...

Thank you so much for your help It was indeed a relief as this is new to me ... God Bless

sasikala said...

i had same problem today-settlement requested and not booked. so feeling confident that my amt will come back.. thanks for sharing such info.

varun jain said...

thanks

Krishna said...

Oh!!
Thanks for the info
I made some refresh in the page and got into trouble
Hope will get the cash back to my account within a few days.:)

Anonymous said...

heavenly saying...thanks!!!!!!!!!

prasad said...

Thank you very much

Akhii D Wandhare said...

Thnks for useful information i was tens about my money but hope i can get my money from bank soon. . . .

1ma said...

thank you

m ramkumar said...

thank that make me to have smile on my face

Anonymous said...

Thank you very much man :-)

javed said...

very usefull infermation thanks

Editor said...

thanks a lot for this information,,, i was very worried when money got deducted and ticket wasn't even booked!

nishu said...

very very help ful Nice information

Pranav said...

Are Bank Charges refunded?

Anonymous said...

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Ujjwal said...

Thanks for the info

Anonymous said...

Really helpful

taranjs said...

Thanks a lot for this information. It lessened by worries. Hoping to get the amount back in a few days. Thanks.

Taranjeet Singh
http://random-wisdom.blogspot.in/

Ajay said...

it happened for me today.after reading this i hope they will return the amount back.lets wait and see

Anonymous said...

thax for info...really helpfull

Abhay said...

thanx buddy .. feeling relax now :)

Leorajan said...

Hi

It shows Settlement failed in IRCTC. But the amount is debited without booking ticket. After that it has not been credited to my account

Abir said...

thanx.feeling relieved

Anonymous said...

thanx...this information made me relief..

Tasneem Hyder said...

thanks for writing..

Anonymous said...

thanks for this very useful information!

anshu simon said...

thanks..........now m relaxed:)

Anonymous said...

Since it is requested settlement state is there a chance that the ticket might be booked in a day or 2 or shld i go ahead a book a nother ticket...thanks

Nikhil Verma said...

very useful thnx u very much!!!

Nikhil Verma said...

very useful thnx u very much!!!!

Abhishek Tiwari said...

Great Post Sir......Thanks for such usefull information..One thing i want to confirm.when we make payment from Credit Card then on which account irctc refund the money if transaction is failed or we make cancellation of ticket?

Nick Royal said...

Thank you so much.
Becoz' of u I feel tensionfree and a lot more happy.


Thankx alot

ankush bhardwaj said...

Sir,
In my pay status it is showing "settlement requested", but on clicking the transaction ID it is showing that "Payment Not Received From Bank". What does this mean and what should I do.
bhardwajankush18@gmail.com

swaminadh said...

Thanks to you that i was relieved from tension.




sushant sahu said...

It shows Settlement failed in IRCTC is there a chance that the ticket might be booked in a day or shall i go ahead a book a nother ticket.

Balaji said...

Really a very useful information. Thanks

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